We pride ourselves on providing a professional and personal service. Our focus on the following points emphasises this.

Personal Attention
An experienced Account Executive will supervise all aspects of your insurances including claims. Close support will be provided by a dedicated Account Handler. Continuity of service is maintained without having to refer to various departments and unknown staff. We provide direct telephone numbers for contact during the day and mobile and home contact numbers so that urgent queries can be answered out of office hours.

Claims
The true value of any insurance arrangement emerges when a loss occurs. Our expertise is then vital and we consider this to be the most important of our services to clients. We have the facility via the major insurers to arrange swift repair or replacement of damaged vehicles and goods. Where this is not possible, urgent inspections are arranged to ensure that delays are kept to an absolute minimum. Recovery of uninsured losses, including policy excesses, hire costs and loss of earnings are pursued with vigour and without charge.

Reporting & Reviews
We prefer to carry out a thorough review of your current arrangements and highlight any inadequacies or duplications in cover. Recommendations, without fee or obligation on your part, are then provided. Our major strength is to identify solutions to avoid losses, which in turn, enables us to maintain competitive premiums and avoid interruption to your business.

Quality Control
It is essential that examination, control and monitoring of documentation is executed. All of our staff have continual training, supported by a sophisticated IT system with scanning, personalised direct dial and integrated e-mail and fax facilities, which help us to ensure a fast and efficient service.

Value Assessment
We will work closely with you to ensure that the correct sums insured are selected to avoid insurers reducing or avoiding a claim being met in full. Although ultimately it is our policyholder’s decision to select the correct values, we will help in many areas including valuations of re-building costs and machinery, and a detailed analysis of business interruption gross profit figures. Different and more modern methods of arranging cover, including stock declaration facilities, may be recommended to help avoid any under-insurance applying.

Quotations
We take pride in being able to provide quotations very quickly and in most cases, cover can be arranged immediately upon request.

Objectives
To ensure that we provide the most comprehensive and unique service to our customers by the following methods:

• Develop an in-depth knowledge of your business activities and future plans.
• Understand precisely your requirements and consistently meet these objectives.
• Identify and analyse the risks to which you are exposed.
• Ensure a programme design which is highly efficient in terms of cost and protection.
• Develop an increasingly bespoke Risk Management programme, benefits of which are highlighted later under our Risk Management page.