We will guide you on all your commercial and professional insurance needs and assist with risk management, security requirements and health and safety issues.

The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Whose products do we offer?

Investment

	We offer products from the whole market.
	We only offer products from a limited number of companies. Ask us for a list of the companies and products we offer.
	We only offer products from a single group of companies.

Insurance

	We offer products from a range of insurers for Life Insurance, Critical Illness Cover, Income Protection and Private Medical Insurance.
	We only offer products from a limited number of insurers for life assurance, critical illness cover, income protection and private medical insurance. Ask us for a list of the insurers we offer products from.
	We only offer products from a single insurer.

Which service will we provide you with?

Investment

	We will advise and make a recommendation for you after we have assessed your needs .
	You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
	We will provide basic advice on a limited range of stakeholder products and in order to do this we will ask some questions about your income, savings and other circumstances but we will not: Conduct a full assessment of your needs; Offer advice on whether a non-stakeholder product may be more suitable

Insurance

	We will advise and make recommendations for you after we have assessed your needs for Life Insurance, Critical Illness Cover, Income Protection and Private Medical Insurance.
	You will not receive advice or recommendations from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

What will you have to pay us for this service?

Investment

Paying by fee. Whether you buy a product or not, on completion of our work, you will pay us a fee for our advice and services. If we also receive commission from the product provider when you buy a product, we will pass on the full value of that commission to you in one or more ways. For example, we could reduce our fee; or reduce your product charges; or increase your investment amount; or refund the commission to you. We will confirm the rate we will charge in writing before beginning work, and we will tell you if you have to pay VAT. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first.
Our typical charges are: Hourly Rate Manager Financial Adviser Paraplanner Administration Fixed Project Fees A list of typical examples are shown below: Financial planning surgery (up to 3 hours) with outline report Pension transfer analysis report Amalgamation of up to 5 pension policies including the open market option with a view to purchase an annuity A full bespoke financial planning report	£120 £120 £95 £60 £320 £750 £500 from £1000	per hour per hour per hour per hour
Paying by commission (through product charges). If you buy a financial product, we will normally receive commission on the sale from the product provider. Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through product charges. Product charges pay for the provider's own costs and any commission. These charges reduce the amount left for investment. If you buy direct, the product charges could be the same as when buying through an adviser, or they could be higher or lower. We will tell you how much the commission will be before you complete an investment, but you may ask us for this information earlier. The amount of commission we receive will vary depending on the amount you invest and (sometimes) how long you invest, or your age. For example, If you invested £100,000 in an Investment Bond we would receive commission of £3,000 (3%) and 0.7% of the value of the fund (approximately £700) every year.
Paying by a combination of fee and commission (through product charges). In some circumstances, we may charge you a combination of fee and commission. The fee will not exceed the rates shown in this document. We will agree the rate we will charge before beginning work and we will tell you if you have to pay VAT. The fee will become payable on completion of our work. You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first. We will tell you how much the commission will be before you complete an investment, but you may ask for this information earlier.
Where we charge a combination of fees and commission, our maximum rates are set out in the fee information and the commission sections above. In addition to the above we may charge a fee on a different basis for a specific transaction or project but we will agree this with you in advance.

Insurance

No fee.

A fee. If we ever agreed this option a specific example of cost would be provided.

You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.

Who regulates us?

Boswell Financial Services Limited, Carrow Hill, Norwich, NR1 2AH is authorised and regulated by the Financial Services Authority. Our FSA registration number is 192796.

Our permitted business is advising on and arranging designated investments and non-investment insurance contracts. You can check this by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

in writing

by phone on 01603 626155

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investment

Most types of investment business are covered for up to a maximum of £50,000.

Insurance

Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

JULY 2010